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The Practice

Updated 2026-08-06 · 497 reviewed · 150 listed · Scored from 172 Google reviews · How we rank ›

4.8(172) 87 composite score See reviews on Google ✓ Google-verified
Hormone Replacement Therapy
The Practice
Service
Hormone Replacement Therapy
Reviews
172

What recent reviews say

Long-term patients describe life-changing results under Charles Maddix's care, crediting his willingness to listen deeply and prescribe alternatives like ketamine infusions for treatment-resistant depression, ADHD, and anxiety. The team's warmth eases appointment anxiety, yet office communication falls short-calls and voicemails often go unanswered, frustrating patients between sessions.

Praised for
  • compassionate listening
  • long-term trust and results
  • Charles Maddix expertise
  • attentive staff
  • alternative treatments like ketamine
  • genuine care and understanding
Watch-outs
  • office communication gaps
  • phones and voicemails unreliable
  • occasional misunderstandings in sessions
skilled-injectorknowledgeable-stafffriendly-staffprofessional-atmospheregreat-resultspoor-communicationattentive-aftercare
Best for: Patients with treatment-resistant depression, ADHD, or complex mental health histories seeking a thoughtful, alternative-treatment-friendly psychiatrist.
Think twice if: Office communication is inconsistent; calls and voicemails may not be answered promptly. Best for patients comfortable following up in person or via portal.

Strengths

  • Charles Maddix's deep listening and long-term patient relationships
  • ketamine infusions for resistant depression and anxiety
  • willing to think outside the box on diagnosis
  • warm, calming office environment

Worth knowing

  • Charles Maddix (psychiatrist, 10+ year patient relationships)
  • Dr. Soto-Acosta (also praised for personal attention)
  • Ketamine infusions offered for depression, anxiety, and chronic pain
  • Patients report improvement within a week to a month of treatment
  • Office acknowledges communication gaps and states they are hiring additional staff

What reviews say by service

Hormone Replacement Therapy
Practitioners skilled at identifying hormones' role in mental illness and tailoring treatment accordingly.
iv-therapy-wellness
Ketamine infusions praised for rapid relief in treatment-resistant depression, anxiety, and PTSD.

How it compares

  • Rated 4.8 against a 4.89 average across the 145 hormone replacement therapy businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 87
Review volume 97
Review recency 100
Review sentiment 69
Profile completeness 100
Verification 30

Rating breakdown

5
159
4
4
3
2
2
0
1
7

Common questions

How long does it take to feel results from ketamine infusions?
One patient reported significant improvement within a week. Another noted better sleep after medication adjustments. Results vary and depend on individual case complexity.
Will I see the same provider each visit?
Patients report continuity with Charles Maddix and Dr. Soto-Acosta over many years. You can request a specific provider.
What should I know about reaching the office between appointments?
The practice acknowledges that calls and voicemails are not always answered promptly. They are hiring staff to improve communication. Portal messages are an option, though response times vary.

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Hormone Replacement Therapy
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Staff take time to listen without pressure, explaining how each service addresses your specific concerns. Reviewers describe a relaxed, medically-grounded experience where Raynie and Stanley make hormonal health feel approachable and straightforward. The clinic combines professional expertise with a welcoming spa vibe. Patients report leaving informed about treatment options, feeling heard, and seeing improvements in how they feel. A clean, calm space staffed by people who genuinely care sets this place apart.

Hormone Replacement Therapy

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Last updated 2026-08-06