Roots Wellness and Medspa
Reviewers consistently praise the expertise and warmth of Roots' named practitioners, especially Alexia, Mayah, and Melania. The Channel District location feels luxurious and calm, and patients value the integrated hormone therapy and aesthetic services under one roof. The facility maintains high standards of professionalism and genuine care, making first-time visitors feel confident despite the medspa setting. One critical review exposed gaps: when a favored technician left, the owner promised to address a refund request but ghosted the customer, then offered only service credit. The reviewer felt misled and defensive staff interaction soured the relationship. Website pricing opacity and staff changes also rankled some customers, though most overlook these friction points.
